Roborock has been named the winner of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuums on the market.
Canstar surveyed 354 Australians and asked them to rate the robot vacuums they had owned or used in the previous three years. The assessment covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use, and value for money. Roborock was ranked first and was the only brand to receive five stars in every category, according to the award results.
Danni Li, Roborock's marketing lead, said the company was honoured by the award. She said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they enjoy. Li added that customer focus is a core value and that the company's research and development team uses real customer feedback to shape future products, including what users like, dislike, find slowing them down at home, and wish the products could do. She described the award as particularly meaningful because it was decided by people who actually use robot vacuums.
Roborock also highlighted two models recently launched in Australia: the Saros 20 Flow and the Qrevo Edge 2 Flow. Both use SpiraFlow 2.0, an upgrade of the company's original roller mop system, which Roborock says is designed to improve mopping performance. The system has 16 pressurised clean-water outlets that distribute water across the roller, a roller rotation speed of 240RPM, and 2.5 times downward mopping pressure. Roborock also cites pressurised 100°C self-cleaning fresh-water roller washing, which it says supports a deep and hygienic clean with a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction, and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is designed to identify different floor surfaces and types of mess so that cleaning can be adjusted. The model also features a DuoDivide main brush and dual lifting side brushes, which Roborock says achieve a 0% hair tangling rate, plus a RockDock with 100°C pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as one of the slimmest profiles among roller mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system for everyday messes, spills, and grime. For homes with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. Its AI RGB recognition identifies different floor types and spills and adjusts waterflow for a more precise clean with limited manual intervention, according to the company. The vacuum recognises carpeted rooms, automatically lifts the roller mop by up to 15mm, and uses an Automatic Roller Shield to help keep carpets dry.